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32Red Casino is an online casino that has been around for a very long time, having been set up and founded in 2000 by former Labrokes man Ed Ware, a man who saw the importance of trustworthiness when it came to his profession and made it his job for 32Red Casino to become one of the most reliable names in the industry, and he succeeded in this project. 32Red Casino doesn’t only have a licences from the Gibraltar Gambing Authority, but is also approved by the UK Gambling Commission, which indicates how trustworthy it is, as these are the two licenses that casinos strive to obtain at the beginning of their run.
Welcome Offer
On 32Red Casino, when you create an account, you need to make the first deposit to get the welcome offer like with a lot of casinos, which means this is a deposit bonus. The amount you can deposit depends on you, and the casino will match it by 150%, but the total amount is limited to €100. This means if you deposit €50 you will have €100 to play with at first, with your next deposits also being matched up to €150 total. This is a hefty welcome offer that isn’t the best of the lot, but it is a nice little offer that would be silly to miss out on, and whilst it doesn’t offer free spins, 150% is considerably better than 100%
There are actually two welcome offers available at 32Red Casino that you choose from. You can get €10 free to play with if you download their mobile app without even depositing. This comes with a x50 wagering requirement, which isn’t too unfeasible, although you shouldn’t hope to make money from this necessarily, even if it is possible to do so. It is useful to get a taster for how the site functions and to get a feeler for some games. On the whole, 32Red Casino offer a nice welcome offer, and it really allows you to get the feel for 32Red Casino, so it’s exactly what a welcome offer should be.
Sign-up
Signing up is fast and feels secure. You need to go through a three-step process that takes two minutes, including giving your name, phone number, address and e-mail. You also need to verify your phone number by entering a confirmation code that will be sent to you by SMS. This isn’t a hassle and is only to verify your mobile app, so I was happy to do it in order to get the extra €10. I would say that the welcome offers are pushed on you more strongly than other casinos, however they’re clear and realistically no one is turning it down, so it is a bit of a non issue.
Depositing, withdrawing and general banking
The 32Red Casino has all the deposit and withdrawal methods that you would expect from it, and it’s unlikely that you won’t be able to deposit or withdraw. You can opt for traditional methods like Visa or Mastercard credit or debit cards or choose to use an e-wallet service like Skrill, Neteller or PayPal. All of these methods are quick and easy to use, and your deposits appear in your online account immediately, allowing you to play straight away. Withdrawing can take a little longer, but it’s still a fast service, so there should be no complaints overall. Any and all deposits you make to 32Red Casino will appear on your bank statement as “32Red” and withdrawals will appear as “Refund 32Red”.
Desktop and laptop experience
The online website is a lot busier than other websites, and feels full of excitement and entertainment, but also isn’t necessarily the most newcomer friendly. Obviously, the top banner is red and contains all the different areas that this large casino has, such as links in order to get to Online Casino, Live Casino, Sports Betting, Bingo, Poker and a Blog in a black bar above the red banner. In the banner, you have the sign in and out button and other things, and finally beneath that are all the games in a more original lay out than you usually get. Whilst a simple grid usually suffices, 32Red Casino go the extra mile and have clearly designed their website to their tastes. This is a welcome change, and I found this quite appealing. The website also has the number of games in each category header, which is very useful and also something that competitors don’t tend to do. There are also thick blocks of text at the end with relevant information, so Red 32 Casino has gone the extra mile here which is very pleasant to see and notice as a potential paying customer and player.
Mobile Gaming
As pointed out before, 32Red Casino has both a mobile app available for download, and also you can access the 32 Red Casino on mobile browsers like Chrome or Safari. The games are optimised to be played on tablets and smartphones, and the smaller screen doesn’t take away from the experience. It might be slightly pernickety to get into a game from time to time, depending on what phone or tablet you’re using, however once you’re playing a game, it should all run smoothly with no glitches or misfunctions.
Game Variety and Quality
32Red’s casino implements well-established software from Microgaming, guaranteed to offer a smooth and enjoyable online casino experience. The 32Red Casino is available as either Instant Play which is faster to get started and load up into games and does not involve any downloading at all or as a download version which offers the fullest range of games. The download version is very easy to install and completely safe to play and offers the opportunity for practice play with no risks involved before playing for real money. The fact that you need to download to access all the games isn’t ideal but not the biggest deal in the world. As of writing this, there are 478 games available on the website, which is a very decent offering. 369 of these are slots which is what to be expected, but there are also 47 table games and 21 poker games, so there is a wide choice for gambling.
Another benefit is the high limits on the four high limit games in the high limit sections. These are High Limit European Roulette, High Limit European Advanced Blackjack, High Limit European Blackjack Gold Series and High Limit European Blackjack. The stakes can go up a lot higher, so for players with a big bankroll, this is definitely an interesting option.
Return To Player Rate (RTP)
In a move that is used by very little online casinos, 32 Red Casino post their Return to Player rates on their website, clocking mostly between 95% and 97%. This is very honest from the website, and you can search for the RTP of any game you desire to play on the entire website.
VIP Program and Rewards
32Red have made a loyalty scheme under the Red Ruby Rewards banner and regular players can benefit from accumulating points or “rubies” every time they play; Rubies can be redeemed for real casino chips once 1,000 have been accumulated. A high roller club called “Club Rouge” is available for those with the cash and benefits include an exclusive lounge and invitations to hospitality and top sporting events. This is a very nice rewards system and offers a robust claim.
Customer Support
All issues are covered in great detail and the language is straightforward and very transparent. In addition, 32Red offer 24/7 customer support by email, telephone and live chat. Full details are available of payout percentages on a month to month basis and full ECOGRA certification is available from the site. The site also offers customers a play check for the previous 3 weeks which allows each player to see detail such as what cards were dealt in Blackjack or where the ball landed in roulette or even how the reels lined up on the various slot games, so that you can see your history.
Verdict
32 Red Casino is definitely an online casino that has been trying to build up their reputation, and they’ve definitely succeeded. With no clear weaknesses, 32 Red Casino can definitely claim to be one of the most trustworthy websites out there, and it covers all the bases: video poker, blackjack, loads and loads of slots, jackpots. On top of that, they’ve got a rewards system, which if you get to the top, you will be living the life.