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18+. New Players Only. Terms apply. Please gamble responsibly.
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Claim a €1000 Bonus + 200 Free Spins!

EXTRAS

new customers only

4.5 / 5
TOTAL SCORE
SUMMARY

While some casinos have a long and vast history in the online casino niche, others are just starting to make their mark…and Casino Joy is in the latter category. With the launch in 2018, they’ve been working hard to generate exposure and interest.

While some casinos have a long and vast history in the online casino niche, others are just starting to make their mark…and Casino Joy is in the latter category. With the launch in 2018, they’ve been working hard to generate exposure and interest. Two years later, it seems to be working as the brand continues to grow. So far, customers who have tried the platform have given it fantastic reviews, so we decided to see what all the fuss was about. Below, we’ve broken down the casino into the most important considerations when choosing a new service!

Registration and Welcome Bonus

When first signing up to a new casino, one of the most exciting features is the welcome bonus. Since there are so many customers looking for a new casino, the services offer brilliant bonuses to draw people in. With Casino Joy, the offer is a 100% bonus up to the value of €200. To get access to the bonus, the only thing you need to do is deposit €10. From here, the bonus should enter your account quite quickly.

First things first, we should note that this is a very generous welcome bonus. However, we should also clear up a few of the details so that you aren’t disappointed when it actually comes. When the bonus is in your account, you have two weeks to use it otherwise it will leave again. Also, it seems the most you can use at any one time is €5. When playing the spins, you won’t be able to enter the high roller market and risk it all in one go. What’s more, there’s a wagering requirement of 40x.

In addition to the bonus, you’ll also get 200 free spins. This is amazing, but it also comes with a caveat like the deposit bonus – you will only be able to claim the spins on Starburst. Fortunately, this is one of the most popular slots and also a stipulation that many casinos include with their welcome bonus.

Furthermore, another thing in the small print is that only 20 of the free spins enter your account once you’ve deposited. Don’t worry, the rest will come daily. For the next nine days, you should wake up with 20 free spins in your account.

With regards to the registration process, there was nothing out of the ordinary while we were signing up. Of course, the process is more extensive these days with the account verification stage, but this is something that Casino Joy handles well. They require three main documents:

  • Proof of address
  • Proof of identity
  • Copy of payment method

If you’re uncertain, there’s actually a very helpful page on the Casino Joy website which explains what they do and don’t accept for each.

Screenshot from the Casino Joy website

Software and Games

When choosing a casino, you also need to know what games are on offer. With Casino Joy, it’s a healthy selection, and part of this comes down to the fact that they team up with some of the biggest names in the industry. Software providers include Quickspin, Evolution Gaming, Microgaming, NetEnt, Yggdrasil Gaming, Play’n Go, Red Tiger Gaming, and more.

When you click onto the Games tab on the website, you’ll see everything categorised, and this makes everything a little easier. Game categories include live casino, slots and jackpots, hot games, game providers, and casino games. From here, each category is refined further. For example, you can simply scroll through every single game to find something that takes your fancy with the ‘All Games’ option.

  • Live Casino – This includes roulette, blackjack, Dream Catcher, European roulette, Mega Ball 100x, and others.
  • Casino – If you don’t need a live lobby, the casino games include roulette, blackjack, baccarat, and the many variations of each.
  • Slots and Jackpots – In this area, everything is split into jackpots, video slots, must fall jackpots, and classic slots.
  • Game Providers – As the name suggests, this allows us to flick between the different providers. Let’s say you have a favourite game from NetEnt, simply scroll across to their name and find it in the list.

At all times, you can also see what games are hot. We found this a good place to find all the favourites without having to scroll through the categories and game providers. With all the most played games in this list, it’s also a good place to start for beginners.

Banking Methods

To get money into your account, you’ll need to deposit, and there are a few different ways of doing this. While the main options include Visa, MasterCard, and Maestro, you’ll also have access to Neteller, paysafecard, EcoPayz, Rapid Transfer, Entropay, Skrill, and more. We like that it’s possible to deposit just €5, but make sure you reach the minimum to activate the welcome bonus.

On the other hand, withdrawals are available with most of the same options but this time you can use a bank transfer. When withdrawing, you’ll need a minimum of €10 in your account, and you won’t be able to withdraw more than €5,000 (we hope this is a conundrum for some of you!).

After hitting the magical withdrawal button, there’s a processing time of between 24 and 48 hours. When we did this ourselves, we found it to be closer to 24 hours than 48, so this shouldn’t cause any problems. These days, the inclusion of eWallets means that, once the processing is done, it’s possible to get our withdrawals almost immediately. Meanwhile, cards and bank transfers take up to five days.

Desktop/Mobile Experience

It seems the days of cluttered interfaces on casino websites are over, and further proof of this comes from Casino Joy. With the beautiful white theme, scroll down a little on the homepage and you’ll have access to the categories we spoke of earlier. Otherwise, open up the side menu with the three horizontal bars and click through the welcome offer, promotions, payment methods, VIP, and about us pages.

There are a couple of features we loved from Casino Joy, and the search bar was the first one we noticed. If you can’t remember the name of a game but remember a couple of letters, just type this in and you’ll see suggestions. For example, we typed in ‘Bon’ and the feature returned all games with Bonanza and Bonus in its name.

If your chosen device is a mobile, Casino Joy caters to your every need with an optimised website. We played around with the mobile website, and there wasn’t much of a difference compared to the desktop platform. This leads to a seamless experience and transition as you move from one device to another.

Customer Support

Whenever you need help, just click the question mark in the top right corner of the website. From here, another side menu will open, and this contains all their support information. At the top, you’ll see the FAQs section, and this is where we recommend coming first. As well as seeing question topics and a list of the most common questions, you can type keywords to find the answers you need.

If the FAQs page doesn’t help, click the next tab down and you’ll see all the support information you need. As well as a phone number for the UK and Ireland and then for people in the EU, you will also find an email address. Unfortunately, there isn’t a live chat feature, so this is slightly disappointing.

In this side menu, you’ll also find the ‘Forgot Password’ system in addition to ‘Rules’. In the latter, Casino Joy have presented their privacy policy, anti-spam policy, and general terms and conditions.

VIP Scheme

For loyal players, there’s good news because the VIP scheme is available to all. Depending on where you are in the loyalty program, potential benefits include:

  • Exclusive bonuses
  • Monthly prize draw
  • Account manager
  • Exclusive offers and promotions
  • VIP events
  • Holiday packages
  • Birthday presents

Responsible Gambling

Casino Joy open their Responsible Gambling page with the following statement ‘You are important. You are valued. You are our greatest asset’ – this is something we love, and it sets the tone for their whole approach. The page contains a self-assessment, information for closing an account, self-exclusion, setting limits, and links to gambling counselling organisations. There’s also working links to the following accessible on every page:

  • GamStop
  • BeGambleAware
  • Responsible Gaming Foundation
  • Malta Gaming Authority
  • Gambling Commission
  • Stodlinjen
  • Genesis Safeplay

Summary

Should you choose Casino Joy? The competition in the casino niche is stiff, and this review has hopefully gone some way to explaining the offering from Casino Joy. While the many games, top providers, banking methods, and customer support will work for some, we’re sure that others will want to look elsewhere. Ultimately, it’s about finding the right platform for you. For example, you might want a platform with an app, or a service with a different welcome bonus. Whatever you need, feel free to read further reviews on our website to find it!