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This new online casino has been on the rise in recent years and it seems very likely that it will grow and grow in the Irish market. It is the new website of Mansion, an online Gibraltar based poker and gambling company that has been operating since 2003, and has strong ties to the UK market, having signed a four year shirt sponsorship deal with football club Tottenham Hotspur in 2005 – the first gambling industry sponsorship deal of its kind. Even the company now also shares ties with Manchester City, it is also looking to expand its reach in the gambling sector and its online casino is essential to that.
Welcome Offer
On Slots Heavens, when you create an account, you need to make the first deposit to get the welcome offer like with a lot of casinos, which means this is a deposit bonus. The amount you can deposit depends on you, and the casino will match it by 100%, but the total amount is limited to €100. This means if you deposit €50 you will have €100 to play with at first, although there is a x40 wagering requirement, which is pretty decent as usually it is x50 or x100. You can also get 200 free spins which also obviously have wagering requirements, but 200 free spins are very nice. They are given over a period of time, so you won’t burn through them immediately.
Sign-up
Signing up is quick and easy. Obviously, you’ll need to give your name, email and date of birth, followed by your home address. Finally, you choose a unique username and a password, agree to the terms and conditions and you’re ready to go. Sometimes, you’ll have to give your telephone number as well, but you don’t immediately need to verify your identity which is the case with some online casinos. Sign up is definitely not a hinderance to this casino and they have an adequate method.
Depositing, withdrawing and general banking
The Sun Vegas has all the deposit and withdrawal methods that you would expect from it, and it’s unlikely that you won’t be able to deposit or withdraw. You can opt for traditional methods like Visa or Mastercard credit or debit cards or choose to use an e-wallet service like Skrill, Solo, EcoPayz, Neteller or PayPal. All of these methods are quick and easy to use, and your deposits appear in your online account immediately, allowing you to play straight away.
The withdrawal methods at Slots Heaven casino are almost the same except you can use bank transfer as well. The withdrawal limit is €20.000 per month. The amount of time the withdrawals take varies, depending on the method you have chosen. eWallets are the quickest with with money being delivered within two working days. Credit cards require around four days. Bank transfers can take between three days and a week while cheques need three weeks.
Desktop and laptop experience
The website is all on a black background, which is unusual but looks quite neat. Right away, it is obvious that all the links that you’ll want for your various online gaming needs at the top of the screen. The links are for Home, Cashier, Promotions, Casino, My Account, Support, About Us. You can always navigate back to the home page easily, depositing is painless and fast, your offers page is one click away, your account settings are so fast to reach, and support as well as information about Mansion and Slots Heavens in general are always available from your current screen. Right now, there is an option to change the language, or at least it seems. There are no other languages other than English at this moment in time, however this is a non-issue, it would be very difficult to even notice if it wasn’t left on the website. Scrolling down takes a chunk of time, so the website feels very complete. All in all, despite it not looking the most modern and sleek, the feel of the website is very nice. The website also appears differently on different processing systems but runs the same on all of them.
Mobile Gaming
In a similar vein to most of its competitors, Slots Heavens offers a more simplified of its desktop website on mobile browsers such as Chrome or Safari. The games are optimised to be played on tablets and smartphones, and the smaller screen doesn’t take away from the experience. It might be slightly pernickety to get into a game from time to time, depending on what phone or tablet you’re using, however once you’re playing a game, it should all run smoothly with no glitches or misfunctions.
Game Variety and Quality
The casino has quite an average selection of online slots for Ireland. At the moment, there are 125 slots to try out and play, which I find to be a little bit disappointing for an online casino of this reputation. There is a selection of the classics such as Age of the Gods: Epic Troy and Kingdoms Rise: Sands of Fury, so this is a positive as you can kick back with your favourite rather than having to familiarise with new slots. There are some fun slots as well, such as The Mask of Zorro and Vampire Princess of Darkness, which disappointingly don’t very often have daily drops or jackpots. TO be completely honest, Slots Heaven’s game variety and quality is a little bit disappointing for an online casino that you expect so much from, although their selection is most certainly still decent enough to satisfy your online casino needs.
You have a decent variety of card games and more old school casino games such as roulette. It’s unclear how many exactly because of their website, however there are definitely enough launchers to have your blackjack and roulette experience the way you envisioned, with live and standard versions both available. American Roulette Live and 21 Duel Blackjack Multi Hand are just two examples of this. There are also a very good number of other games such as baccarat or 3 card brag, so on the cards front, Slots Heavens does indeed a provide a quality array of fun choices and options.
Return To Player Rate (RTP)
The Return to Player percentage refers to the amount of money staked on a slot game that will theoretically return to players over time. This means that if you bet 1000 euros over a large quantity of bets, if your return to player rate was 98%, then you would end up with 980 euros; at least theoretically. The average at Slots Heavens seems to be between 96.81% and 97.32% which is pretty standard, so no unpleasant surprises there.
VIP Program and Rewards
Slots Heavens has a very handsome VIP program and rewards section, and it is one of their biggest advantages. Rewards are available in the guise of points that you can start collecting the moment you start playing. There are five different loyalty levels for users to progress through: Bronze, Silver, Gold, VIP and VIP elite, each of which proffers increasingly lucrative bonuses in exchange for your hard-earned points. With rewards ranging from substantial cash prices to dream holidays in tropical climates and faraway, this is one loyalty programme that can be very rewarding indeed.
Customer Support
Slots Heaven has a dedicated customer support team on hand 24 hours a day and seven days a week. There’s no live chat option, but there is email as well as a phone number and UK Freephone. This is decent support, and the ability to contact them 24/7 is very appealing, however it’s a bit disappointing you don’t always have the live chat option which people can prefer. The site is regulated by the UK Gambling Commission and the Gibraltar Gambling Authority. On top of that, Slots Heaven uses a firewall and RSA 128-bit encryption technology to help make sure customers’ personal details stay encrypted, and there is no reason to doubt the legitimacy of this enterprise.
Responsible Gaming Features
Mansion Group does make sure that Responsible Gaming Features are easily accessible which is definitely an important feature, one that is being implemented more and more. Along with training staff to recognise signs of problem gambling, the site offers a range of management tools that players can use to impose limits and sanctions upon their gaming. These include Time Outs and Self Exclusions. There’s also the new and good ‘Reality Check’ feature, which reminds players when they’ve been playing for an amount of time that they’ve set themselves.
Verdict
Slots Heavens is a decent pick. It lacks the license for some of the biggest slots, which does take away quite a lot of its value. However, pros and cons are to be expected, and a big pro that this casino has, that other casinos do not also have, is a very rewarding VIP Program. If you can at least break even on your play with money, then you will be making profit thanks to this generous rewards programme.